From frustration to farcical

Further developments around my infamous EDF energy issues ! 

I sent this email today and hope that something will come of it .... in the meantime I have cancelled my direct debit so they don't take a massive amount out of my bank account !!!

Dear Martin, Tannishtha, and anyone else to whom this may be of interest!

I have not received a response to my last email, and was not yet expecting one ...... but as matters have progressed, I am emailing again to advise you of my dismay that this query  has gone from a matter of frustration to pure farce!

In the last couple of days I have received 5 .... yes five ... letters from edf energy regarding my accounts.

What began as an enquiry to reduce my monthly payments has now led to EDF energy requesting a payment of £795.72 for the month of June !!!!

I work part time, term time only ...so ..... to put this in the immortal  words of a character played by Nicholas Cage ..... "How in the name of Zeus' butthole" am I supposed to find that amount, as opposed to my regular payments of around  a couple of hundred a month (which I was trying to reduce) !

The 5 letters went something like this 

1. account number ***** 3935 - thank you for letting us know you are on the move

2. account number *****7096 - thank you for letting us know you are on the move

3. account number *****1976 - Welcome to edf energy - we are already supplying energy to your new home

4. Your last gas statement for account ending 096 - £323.77 - direct debit to be taken out 19th June

5. New account number - electricity and gas ending in 976 - bill for £437.00 to be paid in June

HELLO ......... I have NOT MOVED HOUSE ...... 

I was hoping for a bill that would be LESS than my previous monthly payments - not for it to be quadrupled !!!

OK .....  lets do this step by step.

1. I get a bill in May to inform me my Direct Debit payment amount has increased to £100 a month
2. I query said bill
3. EDF responds ..... advising me I am not on dual fuel discount
4. I email back and inform EDF I am amazed, as I have been with you for at least 10 years
5. Approx 3-5 years ago EDF CALLED ME to persuade me to remain a customer for BOTH gas and electricity .... all in the one phone call
6. I agree to remain, rather than transfer to another supplier, assuming I had been put on your best possible tariff for my situation
7. In querying the bill (step 2 ) to sort this out, some numpty has gone through a computerised process that is NOT APPROPRIATE.
8. ALL I need is a transfer of the 2 accounts to one account and to continue with my bills now combined at a reduced rate
9. There is NO WAY I can pay a lump sum and do not believe I should have to pay this, as I have been a long term regular customer
10. My electricity bill does indicate £666.70 of cancelled charges but with no specific explanation of what the cancellation/credit is for 
11. This credit simply states it covers the period of  November 2012 to May 2013 - what happened to the last 10 years or at the very least backdated to when EDF contacted me to encourage me not to transfer to another supplier

Please will someone actually get off their backsides and  manually sort this out, rather than allowing a generic computer process to label me yet another number in your vast array of numbers, with no actual thought process as to how this will affect an individual who is already in fuel poverty.

yours in grateful anticipation

Jane Hall

Watch this space .......